Refund policy
Returns & Refunds
You have up to 30 days after receiving your full order to request a return.
Return shipping costs are the responsibility of the customer, unless the delivered item has a verifiable quality defect.
How can I request a return with Haurelle?
Step 1: Submit a return request
Log in to your Haurelle customer account, select the relevant order, mark the item(s) you wish to return, and submit your return request.
Our customer support team will review your request and respond within 24 hours.
If it is not possible to submit a request online, please contact us by email at:
Please include your order number, the item(s) concerned, and the reason for the return. In the case of quality defects, please attach clear photos.
Step 2: Pack and return the item(s)
Once your return has been approved, you will receive all necessary return instructions.
Please send items only to the return address provided by us.
Step 3: Refund
Once your return has been received and inspected, your refund will be processed within 15 business days.
Refunds will be issued exclusively to the original payment method used for the purchase.
You will receive a confirmation email once the refund has been completed.
Please keep your proof of postage until the refund has been fully processed.
Return Conditions
All items must be returned:
- unworn
- in original condition
- in original packaging
- with all tags attached
Items that do not meet these conditions cannot be accepted.
🚫 Items Excluded from Returns
- Items marked as Final Sale or Final Clearance
- Socks
- Certain accessories
Shoes are generally eligible for return.
Orders Paid with Store Credit
If your order was paid entirely with store credit, all items are considered final sale and are not eligible for return or refund.
What is not considered a quality defect?
The following are not considered defects:
- Loose threads
- Raw-cut edges
- Material thickness or natural fabric characteristics
- Color differences caused by screen settings
Returns based on personal preference, such as style, color, fit preference, or change of mind, are not considered quality defects.
Damage caused by:
- use
- washing
- improper care
- self-repair
- alterations
- external factors
is also not considered a quality defect.
Size Guidance
Please review our size guide before placing your order. Our customer support team may provide recommendations; however, sizing differences are not considered a quality defect.
Due to different designs, materials, and cuts, slight measurement variations may occur even within the same size. The actual product measurements are always decisive.
Important Information
Direct exchanges are currently not available. However, you may place a new order and return the original item.
Original shipping charges are non-refundable.
Please do not send returns to the sender’s address shown on the package, as this is not our return address.
Returns sent without prior approval cannot be processed.
Please ensure that only Haurelle items are included in your return. We are not responsible for any non-Haurelle items sent by mistake.